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Order Policy
When you order samples, please contact our sales and ask an invoice for sample confirmation. If sample available in stock, we aim to ship the goods within 24 hours which means we can usually deliver within 5 business days (Monday to Friday - not weekends). For any Bulk order, generally we delivery goods in 10-15 working days after receiving deposit.

1. For Sample order in stock, we aim to ship the goods within 48 hours.
2. For any Bulk order, generally we ship goods in 10-15 working days after receiving deposit.

1. Western Union
2. T/T
3. L/C at sight
4. Paypal
5. Escrow

Every Product will be in carefully inspection for 3 times before Packing. Depending on the size and contents of your goods, we generally use different size of plain box of package to secure goods. As our finished products are packed in Color Box or Blister Box, we may use some bulb bag inside for shake-proof.

In order to guarantee the goods to arrive customer without any delay or damage, we prefer to dispatch small order by DHL/FedEx/TNT/UPS. Here we also guarantee on time delivery and if necessary, we will provide you the best logistics solution for the goods to reach at your location on time.

Return Policy
To ensure a satisfied service and customer's rights, ILINKTEC warrants its products against defects in materials and workmanship under normal use (excluding physical damage) for a period of 12 months from the date of delivery.

Before you send any products back to us, please email us, telephone us or fax us in advance. We will soon contact with you for the return issue. ILINKTEC will consider a replacement or repairing solution, which shall be negotiated by both parties.

ILINKTEC welcome any customized project with your own Brand or designs. The products or functions can be designed for you if our current models do not satisfy your demand, such as the language layout, logo printing, key function, keyboard shape, etc. Through our discussion, we will give you idea and design for you with drawing freely. Besides, if you have any other idea for a new original product, we are also very pleased to support to complete the model for you.

If you have any other comments or questions about an order, or our products in general, please contact one of our customer services representatives at sales@ilinktec.com or telephone on 86-75561185619/86-75561185618. Lines are open Monday to Friday 9am to 6pm (China Standard Time). We will endeavor to respond to all customer services enquiries within 24 hours.

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